Privacy and Cookies
Our Policy
At Gough Hotels (currently includes The Angel Hotel, Salthouse Harbour Hotel and Southwold Pier) we are committed to respecting your privacy and we want to ensure that we are clear that we only use the information that we collect about you, in accordance with the General Data Protection Regulation.
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We respect your right of privacy. If you tell us that you do not wish to have this information used we will respect your wishes. If you have any requests concerning your personal information or any queries with regard to the capture, storage and use of personal information please contact the Data Protection Lead on dataofficer@goughhotels.co.uk
#TheAngelBury
What personal data is collected?
Name, Address, Telephone number, Email address, Card details, Company (if appropriate), Car Registration (on arrival).
We will be collecting information about you for the following reasons;
NHS Track and trace, To process any bookings, Check-in, Payments, Eating and drinking at the hotel during a stay, Requests and complaints, Subscription to marketing newsletters, in order to receive offers and promotions via email, Transmission of information from third parties: Tour Operators, Travel Agencies, GDS reservations systems, and other online activities
What purpose do we hold data?
Sending a confirmation, pre stay email and post stay email, Meeting our obligations to our customers, Managing the reservation and accommodation requests, Create and store accounting documents in compliance with government and accounts standards (Your information may be passed to NHS Track and Trace), Managing the guests stay and access to the rooms, Monitoring the use of services/amenities during the stay, Improving your stay at the hotel, Sending targeted communications based on your subscription preferences.
Group Bookings
An individual making a reservation under a group booking made by another individual (“booker”).
Once the booking is made, Gough Hotels will be authorised to give verbal or written rooming lists to the “booker”.
The rooming lists will include the following details;
Name, Date of Arrival/ Departure, Room type/Number, Number of adults/children/infants, Status of booking, Any deposit paid.
If the individual guest do not wish to have these details shared to the “booker” they must make an individual reservation.
What are cookies?
When you use our website we may store a small amount of information on your computer in the form of a 'cookie'. This is a common method used by almost every website you visit, and many websites will not function at all without the use of cookies.
Standard uses for browser cookies include:
Remembering a shopping cart's contents, Language or location preference, Interface customisation, The 'remember me' option when logging in.
We use encrypted information gathered from cookies to improve your experience whilst using our website. We do not use cookies to store personally identifiable information.
Cookies are not viruses and will not harm your computer. Cookies use a plain text format and are not compiled pieces of code so they cannot be executed nor are they self-executing.
To find out more detailed information about cookies, please visit http://www.allaboutcookies.org/
Your privacy
We respect your privacy and we want to ensure that we're clear about your privacy when using our website.
Performance Cookies
We utilise cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, or why visitors leave a certain page quickly.
Our cookies
To take full advantage of our website your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain features of this website by using them. We believe it is important to be clear about any cookies that are being set, and why, so we have provided the tables below to explain this to you.
First-party cookies set by us
CookieAccept This lets us know if you want to accept cookies.
Google Analytics is Google's free web analytics tool that helps website owners understand how their visitors engage with their website. Google Analytics collects information anonymously, and it reports website trends without identifying individual visitors. Google Analytics uses its own set of cookies to track visitor interactions. These cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. Google Analytics customers can view a variety of reports about how visitors interact with their website so they can improve their website and how people find it. A different set of cookies is used for each website, and visitors are not tracked across multiple sites.
Managing cookies
Most internet browsers allow you to erase cookies from your computer hard drive, block all cookies or warn you before a cookie is stored. You can also choose to only block third-party cookies which will still allow our website to function as intended.
You can find out more about managing cookies by visiting www.allaboutcookies.org/manage-cookies
